These pages include information relating to living in an AIHA property. If you can’t see what you are looking for, please get in touch.
We are close to all our estates, which are visited regularly by our Estate Managers. AIHA is responsible for the cleaning (either through directly employed staff or contractors), gardening, security and maintenance of all communal areas. Residents are encouraged to enjoy these, but asked to treat them with respect and consider neighbours by avoiding excessive noise.
Health and safety is a priority; all residents are responsible for keeping shared spaces clear of personal property and to not interfere with door closers, which are installed to prevent fire spreading within buildings.
I am writing to you on behalf of myself and my whole family. Firstly we are all full of gratitude and admiration for AIHA and its team for providing us with affordable housing for all these years. This allowed us to reduce our financial burden and stress and provide us with a stable and secure home. More so, about 6 months ago, we found ourselves in a fortunate position to purchase the home we have been living in for the past 8 years. AIHA assisted us through this process in every way they could and thus enabled us to continue living with our familiar neighbours. We have only praise and admiration for all the work they do. May Hashem help them to give them further help and ideas to develop all their current and future plans which, I am sure, will result in a fairer and juster society.
In this section
Looking after your home
Reporting a Repair; Reporting an Emergency Repair out of office hours.See more
Paying your rent
Find out how you can pay your rent and information on housing benefit and universal credit.See more
Compliments and complaints
AIHA welcomes all feedback from our tenants and values any suggestions you may have about our services.Download complaints policy
Request to alter or extend
Thinking about making alterations to your AIHA home? Please be sure to talk to us first.See more
Health & safety and compliance
To ensure your wellbeing, we need to access your home to carry out period safety checks, especially the Annual Gas Check. This is a legal requirement.
If you have concerns about anti social behaviour, please contact your Housing Officer by calling 020 8802 3819.
Questions about your tenancy
If you wish to discuss any aspect of your tenancy, including a request to move, transfer to a smaller home, getting involved with consultation or any other matter, please contact your Housing Manager, Michoel Geller on 020 8815 3074.